1. Introduction At Al-Hoora Elegant, we are committed to ensuring our customers are satisfied with their purchases. If you need to exchange an item, we are here to assist you.

2. Eligibility for Exchanges You have [insert number] days to request an exchange from the date you received the item. To be eligible for an exchange, your item must be unused and in the same condition that you received it. The item must be in its original packaging and you must have the receipt or proof of purchase.

3. Process for Exchanges To initiate an exchange, please follow these steps:

1. Contact us at [Your Business Email] with your order number and details of the item you wish to exchange.
2. Send the item to prescribed business location/premises.

4. Conditions for Exchanges We will only replace items if they are defective, damaged, or if the wrong item was shipped. If you need to exchange it for the same item, please follow the process outlined above.

5. Shipping Costs You will be responsible for paying for your own shipping costs for returning your item for an exchange. Shipping costs are non-refundable. If you receive an exchange, the cost of return shipping will be deducted from your refund.

6. Processing Time Once we receive your item, we will inspect it and notify you of the approval or rejection of your exchange. If approved, we will send you the exchanged item within [insert number] business days.

7. Non-Exchangeable Items Certain items are not eligible for exchange, including:

1. Sale items
2. Gift cards
3. Intimate or sanitary goods
4. Personalized items